Wave 1 — Feb 2025
~1,000 (sales, customer success)
Restructuring around Agentforce AI, with reductions in legacy customer success and support roles.
Salesforce restructuring around AI/Agentforce led to ~1,000+ cuts in support, sales, and engineering. Reposition fast with AI tools.
1,000+
Total Layoffs
2
Layoff Waves
~1.5%
Of Workforce
Feb 2025–Q1 2026
Time Window
Verified data from authoritative sources, organized by wave.
Wave 1 — Feb 2025
Restructuring around Agentforce AI, with reductions in legacy customer success and support roles.
Wave 2 — 2025
CEO Marc Benioff confirmed Salesforce cut ~4,000 customer support roles, citing AI as the reason for needing fewer heads.
Cumulative Total
Mostly customer success, support, and selected sales/engineering teams as Agentforce AI absorbs tier-1 work.
Ex-Salesforce employees face specific challenges in the 2026 job market.
Apex, LWC, and Salesforce-only experience may not translate. Reframe around general SaaS and full-stack work.
Account executives face longer sales-loop interviews at Workday, ServiceNow, HubSpot.
Agentforce explicitly replaced tier-1 work. Need to upskill or pivot toward AI-augmented roles.
We also cover workforce reductions at peer companies so you can compare context and prepare cross-company. Explore more layoff trackers related to Salesforce.
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